tag:blogger.com,1999:blog-3879384493519426875.post2769425502503156876..comments2024-02-09T03:17:21.594-08:00Comments on Doll Affinity: Dollyhair.com we are done. Cathttp://www.blogger.com/profile/09461523960068619397noreply@blogger.comBlogger79125tag:blogger.com,1999:blog-3879384493519426875.post-33814717583049092742015-03-07T13:11:38.156-08:002015-03-07T13:11:38.156-08:00You guys should respect Tina because,one day you w...You guys should respect Tina because,one day you will be threaten by someone.😠Gerardhttps://www.blogger.com/profile/06918831266849357022noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-38686632794072513362015-03-07T09:42:10.045-08:002015-03-07T09:42:10.045-08:00That was sad Tina that your husband almost destro...That was sad Tina that your husband almost destroyed your life and everyone should respect you plus this is Gerard.<br />Gerardhttps://www.blogger.com/profile/06918831266849357022noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-27192938732965472502015-02-21T14:59:38.406-08:002015-02-21T14:59:38.406-08:00You just need to wait and ask Tina if she is going...You just need to wait and ask Tina if she is going to send the delivery you asked for.Gerardhttps://www.blogger.com/profile/06918831266849357022noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-38210424957322535322015-02-17T02:05:06.462-08:002015-02-17T02:05:06.462-08:00Hello, I am an Australian and I purchased some ite...Hello, I am an Australian and I purchased some items including two hanks of hair from dollyhair.com sometime last year. I found the advice and service to be exemplary. My order was dispatched promptly and arrived safely. All items were accounted for and as described.Dean Reenhttps://www.blogger.com/profile/09064459678112197066noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-44703946928271839552014-06-09T07:41:16.503-07:002014-06-09T07:41:16.503-07:00Hello! In early May, I placed an order for Dollyha...Hello! In early May, I placed an order for Dollyhair.com. I live in Russia, but the order came very quickly. High quality hair, I'm satisfied :)Jamhttps://www.blogger.com/profile/04950479753241847173noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-50145804648109038622014-02-16T10:43:17.286-08:002014-02-16T10:43:17.286-08:00But I'm strong and resilient, and I've mad...But I'm strong and resilient, and I've made it through this. I'm happy and lucky and I got my sweet, beautiful son out of that insidious relationship. And Dollyhair is being run beautifully now. BEAUTIFULLY.<br /><br />So, once again, all I can do is ask customers to give me another chance. I'm no longer living in hell, and I am able to devote myself to Dollyhair.<br /><br />TinaAnonymoushttps://www.blogger.com/profile/17532125950605738752noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-14418956052651418142014-02-16T10:43:08.158-08:002014-02-16T10:43:08.158-08:00I also want to state a bit of personal information...I also want to state a bit of personal information. People can accuse me of putting the blame on someone else, or whatever else they want to accuse me of, because that's probably how people are going to see things, but I decided that it's time to tell the truth about what happened to me, and I am no longer going to protect my husband's reputation. I was scared of what he would do to me, and I was embarrased about the fact that I am a victim of domestic violence. But if I tell people what happened, I think that they might just try to empathize with me, just might try to understand what I was going through. I had my husband arrested back in November 2012 for domestic violence against me. My husband was also vioplent toward my son, who was only a 7-month-old baby at the time. My husband went to prison, and I have since filed for divorce against him, which is still pending. When I talk to people who have never been in a domestic violence situation, they just can't empathize with me. And I can't expect them to be able to, because it's really an unfathomable situation. But just try to envision a situation where you're a new mother, your husband beats the c*** out of you, then you have to decide to break off a relationship with a man whom you love so much, but before you can even digest that idea and come to terms with it, he comes back at you for more emotional abuse and more physical abuse, every day, for a whole month, all the while you're paranoid, thinking that if you call the police, or if you even call a friend or family member for help, he'll find out because he has the house bugged. OK, go in your car and use your cell phone - no, he might have the car bugged. Go outside and just talk on your cell - no, he's "made friends" with all of the neighbors, and they'll eavsdrop and tell him (yes, this actually happened). OK, go in your car, drive somewhere else, get out of the car, and then talk on the phone - no, because you can't leave the house vulnerable, as he's now been stealing items and pawning them. Imagine that kind of paranoia. Imagine being so scared about what someone whould do to you if he knew that you made those phone calls. NOW, imagine trying to run a business while you're going through something like that. I finally got him arrested, and I moved on with my life. My baby boy is healthy, happy, and amazing, and I've found love again too, and I'll be getting married soon. And my soon-to-be ex husband may even look on the internet and see what I've just written. He's stalking me even from a different state. I had to get a restraining order against him. He's a sociopath, and he may even run a smear campaign against me on the internet. So JUST IMAGINE dealing with a person like this in your life, and also trying to run a business when you feel like you're going to lose your mind to paranoia. Just imagine, also, that your husband has mismanaged money so badly and run up the credit card debt so high that you can't even see yourself getting out of the financial mess any time soon, but you need the money from your business so badly that you can't afford to close it down, even temporarily, and then, to put the icing on the cake, a would-be competitor comes along and tries to kick you when you're down. Fun times.Anonymoushttps://www.blogger.com/profile/17532125950605738752noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-70957403606239375652014-02-16T10:42:55.355-08:002014-02-16T10:42:55.355-08:00For the last two months, the great majority of int...<br />For the last two months, the great majority of international orders, unless they're very small, have been shipped with tracking, and the customer is automatically emailed with a tracking number once their shipping label is generated. The same thing goes for U.S. orders. So if a customer orders more than $5.00 worth of merchandise and does not receive an email with a tracking number within a week after placing their order, then they should contact me immediately. I do not check email every day, but I check it 3-4 days a week, and I check it in its entirety. If a customer wants to get ahold of me more quickly, then they can call me or text me at the Dollyhair phone number, 616-61-DOLLY. I answer the phone, and I've spoken directly with a lot of customers. I also reply to text messages fairly quickly. For obvious reasons, a customer outside of the U.S. may not be able to call or text a U.S. phone number, but they can still email me.Anonymoushttps://www.blogger.com/profile/17532125950605738752noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-4431762035390904822014-02-16T10:41:26.986-08:002014-02-16T10:41:26.986-08:00I don't have a personality disorder, and if an... I don't have a personality disorder, and if anyone is going to accusse me of such a thing, especially on a public forum, then they should have a psychology degree, or they should just NOT make the accusation. I think this is really crossing the line.<br /><br />Pullipdallover - I am not dismissing your comments. I responded to them. Once again, I state that I do not deal directly with Paypal, and I do not have the ability to go to any website (my shopping cart, or my merchant account, or Paypal) and look up a Paypal receipt number. That's why it would not have been helpful to me in any way if you had shown me a copy of your Paypal receipt. Furthermore, many customers will attest to the fact that I rarely ask a customer for proof of transactions, but rather, I take their word for things so that I can save them the hassle of providing proof, and I simply send them whatever they are asking for. I want to keep them happy. I honestly don't recall the specifics of the correspondence that you and I had together, so it's difficult for me to comment on it from that point of view. All I can do is state the facts - I do not deal with Paypal on a direct basis, so a paypal receipt number is useless to me.<br /><br />If a customer has ever waited weeks or months to receive an order, that was a complete accident and is totally incongruent with how I normally do business. Generally, all orders are shipped within three days after they're placed. Some orders even ship the same day. Rarely, an order is shipped 5 or 6 days after it's placed, and that's only in a situation where the customer may have ordered an item that is out of stock, but that I know is on its way and will be arriving very soon. Under no circumstances is it ever acceptable for an order to be received weeks or months after an order is placed, and the only situations I can think of where such a thing could have happened is 1) a U.S. order that was overlooked, and we forgot to ship it (yes, that has happened on VERY rare occasion. We make mistakes). 2) an international order that was shipped without a tracking number, and was lost in the mail.Anonymoushttps://www.blogger.com/profile/17532125950605738752noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-5193706587296425912013-09-20T11:04:46.436-07:002013-09-20T11:04:46.436-07:00Thank you for sharing your experience. I've ha...Thank you for sharing your experience. I've had a couple people say they got their order without a problem, but they were overseas. Which I found interesting... <br /><br />So sorry you and your clients have had to go through this. Of all my blog posts, to this day, this one gets hits daily. Which lets me know, she is still telling the same lies and not providing what she promises. Cathttps://www.blogger.com/profile/09461523960068619397noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-1884589777903683612013-09-18T02:27:03.627-07:002013-09-18T02:27:03.627-07:00Thank you Cat (Hard to see name and date and time ...Thank you Cat (Hard to see name and date and time blue link on seamfoam green background). I saw she replied to my post and dismissed it and pretty much said I am either confused or a liar. She never gives credit to any complaint it seems and either posts up it is a fake comment by "reputation removal companies" or "competitors" or "JUST LIES!" Theres so many now all over the internet in different forms, how can she dispute? No change will happen until she takes responsibility for her actions. Customers of mine have told me complaints long after the assistant was gone and work was "delegated all to her" instead. My problem was never resolved nor do I any longer care to have it resolved by her any longer. I moved my business to Restoredoll/retrodolls . I have to agree with all the people I have spoken with, Shannon is very nice and respectful. Kathy is nice too but havent spoken much to her. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-15133890265797446052013-09-18T02:12:26.865-07:002013-09-18T02:12:26.865-07:00You just dismissed what I said and put the blame o...You just dismissed what I said and put the blame on me instead? Take responsibility for your actions. No excuse. No scapegoats. And FYI, problems my customers have been having were AFTER your assistant was supposedly gone and "now the work was delegated to just you". All I have to do is pull up the emails as proof. I dont understand how you could even try deny it and dismiss what I am saying? "most people would agree this is unusual for me" Are you not aware of all the complaints of your business with over 50 people in all forums? Before things could ever get better, responsibility for your actions needs to happen and stop placing the blame on everyone but yourself. Stop attacking your competitors. Be happy your customers are getting their needs met even if it somewhere else. That is what a true business owner does who loves their customers. If you can't serve and help them, you find someone who does and be happy someone is helping them get their needs met.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-46950684074178697612013-09-18T02:02:42.813-07:002013-09-18T02:02:42.813-07:00Did u just dismiss what I said and pretty much cal...Did u just dismiss what I said and pretty much call me a liar? Please take responsibility for your actions. There is so much everywhere. How can u deny it? "Im sure many people would agree this unusual for you." Have you read this post? The whole thing is about you doing the same thing that happened to me. All I have to do is pull up the email as proof and show people. I dont know how you think you could deny asking for paypal receipt TWICE, not even once, but twice. Your apology was an excuse for your behavior and to dismiss your responsibility for your actions. Instead of accepting responsibility, you placed blame on me and said you would never do that. Pretty much I dont know what I am talking about? By the way.....my complaint was after "the assistant" was supposedly gone...think on that one. Please stop using a scapegoat and just take responsibility. I just spoke with a customer over last few weeks who had a problem still. We are talking now long after you claim your assistant is gone. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-69243726515826980072013-09-18T01:03:20.123-07:002013-09-18T01:03:20.123-07:00I was appalled at the response from Tina on this p...I was appalled at the response from Tina on this post. Sounds like she lost her mind. I was once a customer for long time and was burned. I was part of the people on MLP discussing it. I never had a resolution and went through same thing. Broken promise for delivery after months of being ignored. You get a quick response if you ask if site is open for business. I have talked to Shannon on facebook and she is always very prompt and polite. Very helping. I did also have the frizzy problem and thought I was just going crazy and overreacting about the hair not finishing my projects like they used to. I thought maybe I was wasting or something or using too much in some spots. Pretty much blamed myself till over 30 people surfaced and the rerooters I know started asking me if I had problems. I wish there were a lot more US based hair places. Some of my friends lost $375 orders and $278 orders. Im a lucky smaller order praise the stars! I also took back my recommendation as you have and now just link this blog and a few other complaint sites and MLP post. Thanks for helping keep the info in one spot for us all and allowing people to get some closure even if things werent resolved.Anonymoushttps://www.blogger.com/profile/10547153261726308426noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-64683114268806624932013-09-18T00:57:22.898-07:002013-09-18T00:57:22.898-07:00Wow...I am appalled at that response. You would th...Wow...I am appalled at that response. You would think she would be trying to fix her reputation...she sounds like she lost her mind. That is so sad. One of my customers was just asking me who do I personally recommend. Ive been talking to Shannon on facebook and she was always very polite and helping. I am another person burned but Tina and have seen at least 30 others personally myself among the rerooters I know. I was on MLP in the forum. I usually just link this blog now. I also took back my recommendations about her site and was once of her customers as well. Anonymoushttps://www.blogger.com/profile/10547153261726308426noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-76034609550510401842013-07-21T05:52:33.375-07:002013-07-21T05:52:33.375-07:00(last part) "I apologize to everyone who has ...(last part) "I apologize to everyone who has been disappointed. All I can ask is that you guys give me another chance now that none of the work is being delegated to anyone else."<br /><br />Once again, an instance of an apology turning into "the blame game".<br /><br />"I care very much about Dollyhair, and I want you guys to have nothing but positive things to say about it."<br /><br />If this were actually true, Tina's customers WOULD have nothing but positive things to say about it. As we've all seen, many of them have eanything but. People who are successful in business are successful because they make things right for their customers. It's not always for altruistic reasons (in fact, it hardly ever is), but the fact remains that if a customer is unhappy with a transaction, the businessperson did something wrong--even if it was entirely the customer's fault. (Sad but true.)<br /><br />I apologize for the long comment. I just wanted to present some different sides to this issue.oh-no-she-dnthttps://www.blogger.com/profile/05377882824029447167noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-81746744592148581832013-07-21T05:52:09.900-07:002013-07-21T05:52:09.900-07:00(part 2) I've ordered from RestoreDoll before ...(part 2) I've ordered from RestoreDoll before as well. As others have said, Kathy is extremely friendly and helpful. Why have I favored Tina? Because RestoreDoll's website is virtually impossible to navigate. Tina's is easy. Tina's a painter and knows colors. Her color descriptions are excellent, and the color swatch layout makes it easy to compare colors. The photos are very consistent, all the same scale and lit the same way. The color descriptions on RD's website are impossible to understand unless you're already familiar with the colors ("this color was used on American Girl Barbie" isn't helpful--lots of colors were), and there's no way to see a side-by-side comparison. Even if you could, the pictures are inconsistent.<br /><br />I also have a problem with Kathy's claims that certain Saran fibers that she carries are the "same" exact hair that was used to root vintage Barbie dolls. In most instances, this is completely wrong.<br /><br />Lastly, remember that only one company makes Saran hair fiber. All resellers get it from the same manufacturer. It's exactly the same. There is no such thing as "geniune Katsilk® saran". That would be like someone emptying a box of Kleenex into a new box and selling it as "Geniune Katsilk® Kleenex". It's a misuse of the Saran trademark.<br /><br />Again, this is not meant as an insult to Kathy--her customers love her for a reason.<br /><br />Back to the subject at hand:<br /><br />"Guys, I am very sorry that you're all feeling this way. As far as pullipdallover's comment above, all I can say is that this is totally unusual for me...Maybe the fact that Pullipdallover wrote to me from three different email addresses was confusing to me?"<br /><br />This is Tina's usual modus operandi--starting an apology that degrades into blaming someone else for the problem. (Yes, that's another symptom of personality disorder.)<br /><br />"And the fact that she says that I asked for a Paypal receipt makes NO SENSE. I would never ask for a Paypal receipt because I don't deal with Paypal directly--a 3rd party processes Paypal payments on my behalf."<br /><br />This is not true. Tina asked me for a paypal transaction number once when my order never arrived so she could check the contents of my order.<br /><br />"Here's what happened with the quantities: my previous assistant had been sending customers more hair than she was supposed to for all of those years, and then, after she quit, my new assistant was sending customers the accurate amounts. Well, of course customers started complaining because they were no longer receiving the quantities that they had become accustomed to receiving. After I figured out what had been happening, I reformatted everything so that the hanks would be the same size that they had been when my assistant was sending too much hair to people."<br /><br />I have to say, I believe this is at least partly true. Although I've never seen Tina claim to have had the same, single ssistant working for her for all these years (it seems to go against statements she's made in the past), this story makes logical sense considering what I mentioned above. By "reformatted", I think she's referring to figuring out what length of hair was necessary to achieve the volumes people were receiving before (because, again, I believe her hair is measured by length rather than weight).<br /><br />I AM amazed that Tina never noticed that her inventory was disappearing much faster than it should have. That's a bad way to run a business.<br /><br />Nevertheless, based on Tina's track record, I wouldn't fault someone for initially suspecting that she'd simply decided to "pull a fast one" by sending less hair than she used to, thinking people wouldn't notice the difference. The fact that her customers would tend to assume this about her this says a lot.<br />oh-no-she-dnthttps://www.blogger.com/profile/05377882824029447167noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-72803186565921826852013-07-21T05:48:31.569-07:002013-07-21T05:48:31.569-07:00Before going into my story, I want to mention some...Before going into my story, I want to mention something. Tina's website has stated for years that her 38" hanks were supposed to weight .7oz, as compared to RestoreDoll's .6oz hanks. The oldest snapshot I can find of that page is from 2009:<br /><br />http://web.archive.org/web/20090909230602/http://www.dollyhair.com/competitor.htm<br /><br />But I remember it stating this for as long as that page has been there. (Note the price for RD's hanks is listed as $5.75. It's since been increased to $5.95, which is reflected on Tina's current site.)<br /><br />If people were receiving 1 full ounce of hair, they really were receiving more hair than they were supposed to.<br /><br />This doesn't excuse Tina's bad business practices, nor does it negate the bad experiences people have had with her. In fact, Cat receiving a .6oz hank is unacceptable. If a businessperson claims that their product weighs a certain amount, the product received by the customer had better weight AT LEAST that much, if not more. That's a fundamental tenet of business.<br /><br />Of course, the weight of the Saran fiber can vary from one color to another, or even from one spool of the same color to another. I believe Tina's hanks are measured by length, not weight. There's a chance (slim as it may be) that Cat's skein contained the correct LENGTH of hair, but due to weight variation, it weighed less than the advertised .7oz. In any event, the discrepancy is unacceptable.<br /><br />Now that that's out of the way...<br /><br />Tina is infamous within the doll community for a reason. We know what she's like. We've seen her do these things over and over again. We know how to use Google. We can find the proof.<br /><br />I've ordered hair from her many times over the years. I started ordering way back when she first started selling it. Some transactions have been fine, others not so fine. From the things I've seen her do and say (like attempting to post personal email messages between herself and a customer on your blog here, which is unfathomable and which she's done before on other public forums--good on Cat for blocking those posts), I honestly believe we're dealing with a person suffering from severe personality disorders who honestly doesn't realize how she comes across to other people. She sees customer complaints--or even less-than-positive comments--as personal attacks and reacts accordingly, going on the defensive and responding in ways that can accurately be called "childish". (A symptom of personality disorder.) I also think she believes she's running her business appropriately, and really thinks it's okay for people to wait weeks (often months) to receive their order. (Conversely, she may not even be aware that it's happening, or may not believe the customers when they complain. It may just not be registering.)<br /><br />I've had many orders that were "delayed" beyond what any reasonable person would consider an acceptable timeframe. "My order hasn't arrived." "Sorry, I'll send your order right away!" Two months later: "My order still hasn't arrived." "Sorry, I'll send your hair right away!"<br /><br />My orders have generally been fine once I actually got them. I've never gotten tangled hair like some posters unfortunately have, and my orders (some of which have been rather complicated) have usually been exactly what I asked for. (I've had concerns I may have been sent the wrong colors on a few occasions when ordering non-fantasy blonds and brunettes.) <br /><br />I admit, though, that it never occurred to me to check if I was getting a consistent amount each time. I do feel very uneasy about the fact that I may not have been.<br /><br />Tina's never been openly rude to me. She's generally been friendly and helpful in emails, despite also being very self-centered. (Another symptom of personality disorder.) However, I tend to be more patient than most people, and I suspect if I hadn't been, my experiences may have been different.oh-no-she-dnthttps://www.blogger.com/profile/05377882824029447167noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-83494324778477191752013-04-21T00:26:29.565-07:002013-04-21T00:26:29.565-07:00Guys, I am very sorry that you're all feeling ...Guys, I am very sorry that you're all feeling this way. As far as Pullipdallover's comment above, all I can say is that this is totally unusual for me, and I'm sure that many people would agree with that statement. Maybe the fact that Pullipdallover wrote to me from three different email addresses was confusing to me? And the fact that she says that I asked for a Paypal receipt makes NO SENSE. I would never ask for a Paypal receipt because I don't deal with Paypal directly - a 3rd party processes Paypal payments on my behalf. Therefore, I have no way of looking up a Paypal receipt. And I would not "disappear" if someone showed me a Paypal receipt - there's no reason for me to do that. I would send the item that was owed to the customer, or I would refund their money. To do anything other than one of those things would be dishonest, and I don't operate like that. I just don't.<br /><br />Here's what happened with the quantities: my previous assistant had been sending customers more hair than she was supposed to for all of those years, and then, after she quit, my new assistant was sending customers the accurate amounts. Well, of course customers started complaining because they were no longer receiving the quantities that they had become accustomed to receiving. After I figured out what had been happening, I reformatted everything so that the hanks would be the same size that they had been when my assistant was sending too much hair to people.<br /><br />Additionally, I discovered that my new assistant had been making far too many mistakes, so I decided to pull back the reins, and process all of the orders myself. That's what I've been doing for the past couple of weeks. I know that there will now be FAR fewer errors with orders.<br /><br />I apologize to everyone who has been disappointed. All I can ask is that you guys give me another chance now that none of the work is being delegated to anyone else. I care very much about Dollyhair, and I want you guys to have nothing but positive things to say about it. I could go through this blog and comment on everything that's been said, but I think it's just better that I tell all of you that I have stepped everything up, and I hope that you guys will feel happy and confident about shopping on Dollyhair. That's really all I can say - everything has been stepped up, and I apologize for anything and everything that people are upset about. Things are being run differently now.Anonymoushttps://www.blogger.com/profile/17532125950605738752noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-75195620709557530412013-03-18T16:11:29.726-07:002013-03-18T16:11:29.726-07:00Tina, have you ever actually stopped to examine yo...Tina, have you ever actually stopped to examine yourself, as opposed to pointing the finger at everyone else? With you, it seems, it is everyone's fault but yours. Personally, I don't know what happened between you and Roville. But I do know that Roville is a very well respected member of the doll community. And no, that wouldn't give her any sort of "immunity" with me, but based on what I know of your business dealings, I would believe her. Cathttps://www.blogger.com/profile/09461523960068619397noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-89748617947215732072013-03-18T16:06:01.690-07:002013-03-18T16:06:01.690-07:00Tina, I don't think you are in any position to...Tina, I don't think you are in any position to be laughing. Shannon has been nothing but an humble and respectful person each time I've spoken with her. Take your rude and emotionally immature behavior somewhere else. You had more than enough opportunity to fix any and all misgivings about your company with all of the individuals who keep commenting here and sending me messages about your lack of customer service. And it never ceases to amaze me that you can comment on all forums and blogs that mention you, but cannot return multiple e-mails for those who wish to buy hair from your website. <br />I really wanted you to be an excellent hair provider, and for a time you were. But for whatever reason, your services are no longer cost effective or guaranteed. That is bad business. Cathttps://www.blogger.com/profile/09461523960068619397noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-45289927247626915492013-03-18T15:58:47.081-07:002013-03-18T15:58:47.081-07:00Tina, this is Cat, the owner of this blog. I have ...Tina, this is Cat, the owner of this blog. I have not, and will not approve your comments that include e-mails between you and "KenyaDoll". If you want to hash things out with her, do it in an e-mail. Cathttps://www.blogger.com/profile/09461523960068619397noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-62503289238638019772013-03-18T15:54:19.589-07:002013-03-18T15:54:19.589-07:00Brenda, thank you so much for sharing your experie...Brenda, thank you so much for sharing your experience with us. I once had good service and communication from Tina, despite others saying they were having less than stellar experiences. Finally, I got my own bad experience. Thank you again for being so open and honest. It gives others a chance to make a more informed decision before buying from DH. Cathttps://www.blogger.com/profile/09461523960068619397noreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-4223490274357184972013-03-18T03:32:58.532-07:002013-03-18T03:32:58.532-07:00Forgot to say on second time emailing her that I s...Forgot to say on second time emailing her that I said I was buying and was website still up and running to which I got a very speedy reply until I told her about my item being missing. Lol.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3879384493519426875.post-62616465884087039142013-03-18T03:15:49.796-07:002013-03-18T03:15:49.796-07:00Hello there! Recently found this. I WAS a customer...Hello there! Recently found this. I WAS a customer of dollyhair for years for customs or just referring people to her. I bought a doll magnifying piece for my last order. $12 I believe in total. Nothing big thankfully. Now before this I never had a problem and was always really pleased. She even sent me a free magazine one time and also free hair samples. <br /><br /> This however was it after hearing a lot of my customers complain to me and tell me their stories along with my own. I am done. I started telling people a few months ago dont go there or to Katsilk because I heard that is owned by her sister and had several horror stories told to me also. Going to try this retro doll and restoredoll. I need to be able to purchase hair again since I am running out now. <br /><br />As for what happened: I had to write from 3 DIFFERENT emails and each time except last one it was the same that I would tell I didnt receive my item and she would ask me for paypal copy and apologize. (3rd time I wrote btw she never responded lol) Then she would just disappear once I showed her the paypal transaction. Wouldnt respond. By the way, this was months after I did not receive it even after waiting I decided to write because I knew she had a baby, which is fine. Like many others, I thought she needed time, but to be blantantly ignored was enough. It was past the paypal transaction dispute also. <br /><br /> I never get that doll magnifier from her nor a refund lol. It was only $12. I heard some heard ripped off of $200 orders. Im sad about not getting that item but they are available other places and also sad I lost a place to get hair...but there are others. Thanks for the blog. <br /><br />Brenda Anonymousnoreply@blogger.com