(A side by side shot of the same 38" Hanks in the first picture.)
My sister (Nikita) and I exchanged several e-mails with Tina of dollyhair.com. She made promises and still has not delivered. How someone runs a business this way is beyond me.
If Tina would have followed through with her end of things and kept her promises, this blog entry would not have been posted.
I made EVERY effort not to resort to this.
However, the specifics of mine and my sister Nikita's experience are as follows...
A month prior to our ordeal I ordered hair and it was more than enough to re-root a 1/6 size doll head.
But the next order wasn't even close, and I waited nearly 3 weeks to receive it.
Here is a comparison shot of the hair that was received a month prior (on left) and then the one received a month later (on the right). Both are 38" hanks.
And yes, the one on the right came looking frizzy/tangled in places.
And here are the same 38" Hanks weighed side by side.
Next up I have a comparison shot of the RD hanks.
They are smaller than the 38" hanks and generally good for ordering if you just need a little bit of a color or if you ran out of hair and just need a little more to finish.
The Left RD Hank was ordered before the RD Hank on the Right.
This is the weight difference between the same RD hanks.
Tina was informed of all of this information.
Nikita and I even offered to send her these pictures.
She didn't show an interest in seeing them.
Instead she said it had something to do with an assistant quitting and that she would correct the problem by sending replacement hair and a few free 38" hanks.
That was in November of 2012.
We received nothing.
A good company should have INTEGRITY.
That would include not lying to multiple customers over similar issues.
Customers that happen to know one another.
I don't want anyone else to fall into the trap of ordering from this site and ending up in a similar situation.
If any of you have alternate doll hair providers to recommend, please leave them in the comment section of this entry, so that others can find a more reliable hair supplier.
Dollyhair.com has been my provider for 2 years.
I referred countless people interested in re-rooting to this site, and now I am taking that recommendation back.
I stuck it out even when the shipping time took 2 weeks to a MONTH to arrive.
I even stuck it out when fees were added for processing without warning.
But having a customer pay the same price for less hair is unacceptable.
The site was once excellent.
I'm very upset that this is no longer a place I trust.
I, like many others, are NOT happy that dollyhair.com has gone down hill.
We all kept hoping Tina of dollyhair.com would begin to value her customers again.
I can assure you that being lied to, seeing other doll friends and artists being lied to, and never having a resolution DOES NOT make a person OR a customer feel valued.
So, I have since taken my business to http://www.restoredoll.com/.
She gets back to you promptly, and is helpful in resolving issues (though I haven't had any as of yet.)
Yes, the prices are a little higher, but the shipping time is quick and you actually receive the RIGHT amount of hair.
-Cat and Nikita of A Doll Affinity